NO REFUNDS! Airbnb Extenuating Circumstance Policy Update 2021

Sean RakidzichSep 26, 20206m 18s10.1K viewsScore 75
Regulations & Compliance
intermediate
extenuating circumstances
Airbnb policy
cancellation policy
host income
guest refunds
M

Summary

AI-generated

Airbnb is updating its Extenuating Circumstances policy starting January 21, 2021, removing coverage for personal issues like illness or flight cancellations. Hosts will need to prepare for this change, which shifts responsibility for such cancellations to guests and hosts to resolve directly.

Key insights

  • The updated Airbnb policy will primarily cover large-scale events such as natural disasters and pandemics, similar to pre-coronavirus policy scope.

Mistakes to avoid

  • Continuing to rely on Airbnb's extenuating circumstances policy for personal issues after January 21, 2021, will result in hosts potentially losing income as these claims will no longer be covered.

Tools & resources

  • Airbnb Extenuating Circumstances Policy Update Press Releasedocument

    The official Airbnb press release detailing the 2021 Extenuating Circumstances policy update is available for hosts to review.

Frequently Asked Questions

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial