Step 5: Managing the Operations of a Rental Business

Summary

Heather Bayer shares her insights on creating an outstanding guest experience in the short-term rental business. She emphasizes that the experience should encompass the entire vacation, from planning to relaxation and satisfaction, and that guests should feel welcomed, not like a nuisance. She also suggests creating raving fans through understanding the target market's needs and desires, which will translate into genuine reviews and word-of-mouth referrals.