The Lodgify Academy: Tech & Hosting with Enso Connect

Summary

This video features Francois Gouelo, Co-founder and CEO of Enso Connect, discussing the importance of technology in short-term rental guest experience, addressing challenges such as the dependency on OTAs and difficulty managing guest inquiries, and providing actionable tips on implementing technology, such as digital guidebooks, personalized services, and automated processes. He highlights challenges facing STR hosts such as competition from OTAs, need for quicker response times, managing guest experience, guest verification and also offers tips to get hosts started in using technology.