VRS622 - Navigating Growth, Change, and True Hospitality with Jackie Norde from Casago

Summary

This episode of Vacation Rental Formula Business School features Jackie Norde from Casago discussing the importance of hospitality and operational standards in the vacation rental industry, especially amid rapid company growth following acquisitions. Jackie emphasizes the impact of simple gestures and the need for safety in creating a welcoming environment for guests, while also exploring the challenges of change management within a large franchise organization.