How to Manage Host Relationships
Summary
This article discusses the importance of managing host relationships for short-term rental property management businesses. It highlights the client selection process, the onboarding process, and how to build trust with new clients, including the use of tools like Wishbox. Hosts should consider how they select and onboard their clients to ensure satisfaction and long-term partnerships.
Key Insights
- •The Great Dwellings client selection process involves assessing the quality of the property, its potential nightly rate, and the personality of the property owner.
- •Great Dwellings grew their portfolio from 20 to 80 listings in less than 12 months, showcasing successful scaling within the STR property management space.
Action Items
- ✓Consider using SEO optimization to attract leads to your STR business, similar to Great Dwellings.Effort: mediumImpact: medium
- ✓Explore functionalities of guest experience platforms such as Wishbox that include check-in checklists, upsells, and post-checkout feedback collection for enhancing guest experience and reviews.Effort: mediumImpact: medium
- ✓Implement a detailed onboarding process for new clients, setting clear expectations and providing all the necessary information, as done by Great Dwellings.Effort: mediumImpact: medium
Tools & Resources
- →Wishbox: Wishbox is mentioned as a platform for improving guest experience and preventing subpar reviews.
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