How to Maintain Outstanding Hospitality While Scaling to 80+ Units
Summary
This podcast episode discusses how to maintain exceptional hospitality while scaling a short-term rental business, even to 80+ units. The speaker, Steve Patterson, shares tips on building guest relationships and leveraging technology. Hosts can learn how to create memorable experiences and use online tools for communication.
Key Insights
- •Creating memories and stirring emotions is a key focus to differentiate the STR business with outstanding service.
- •Steve Patterson has maintained Superhost status while scaling his business to 80+ units.
Action Items
- ✓Use online tools, such as video to communicate with guests.Effort: lowImpact: medium
- ✓Consider personalizing stays around the reason for travel to improve guest experience.Effort: lowImpact: medium
Tools & Resources
- →Loom: Podcast mentioned Loom.
- →BombBomb: Podcast mentioned BombBomb.
- →WhatsApp: Podcast mentioned WhatsApp.
More from Hosting Operations
MakeMyTrip and Ixigo are partnering with OpenAI to integrate AI across their platforms. This collaboration aims to revolutionize the travel experience, supporting features like trip planning and booking. The integration is designed to personalize and convert inspiration into confirmed bookings, offering personalized outcomes at scale.
An Airbnb host faced an unusual guest request, uncovering a potential 'big problem' impacting their operations. Details of the odd request and the subsequent realization about its negative consequences for the host's business model are presented. Further investigation revealed a significant issue that hosts should be aware of.
This article from WDSU focuses on identifying potential scams related to spring break travel. It highlights red flags travelers should be aware of when booking accommodations, such as unrealistic prices or demands for unconventional payment methods. Knowing these potential pitfalls will help hosts and guests alike prevent fraud and ensure a safe and positive booking experience.
Curated by Learn STR by GoStudioM