Insight
Travelers have more anxiety right now, and there is a strong need for STR hosts to communicate clearly and be responsive to our guests’ questions and concerns.
Guest Communication Tips in a COVID World
Summary
This article from Get Paid For Your Pad discusses adapting guest communication in the COVID-19 era, focusing on building personal connections and addressing traveler anxieties. Hosts should use digital guidebooks, incorporate video content, and automate welcome emails while still personalizing communications for a better guest experience.
Key takeaway