The Three Pillars of a Successful Hospitality Brand

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Published: March 3, 2021
Hosting Operations

Summary

This article discusses the three key pillars of a successful hospitality brand: Vision, Streamlined Operations, and Scale. It also highlights the importance of revenue management routines, CEO focus, and understanding the differences between hotel and STR revenue management. Hosts should focus on building a clear vision, streamlining operations, and scheduling revenue management tasks.

Key Insights

  • Most hosts underperform not because they lack tools, but because they don’t know what to look at, when to look at it, or how to interpret booking behavior.
  • CEOs waste 30 to 50 percent of their time on low-value activities.
  • STR pricing is dramatically harder than hotel pricing.
  • Successful short-term rental companies share three common ingredients: a clear vision, streamlined operations, and a focus on scale.

Action Items

  • Schedule revenue management; don't make it reactive.
    Effort: low
    Impact: medium
  • Identify the biggest bottleneck in your STR business.
    Effort: medium
    Impact: high
  • Review every booking to reveal pricing and demand signals.
    Effort: low
    Impact: medium

Tools & Resources

  • Freewyld Foundry: Learn more about Freewyld Foundry.(https://www.freewyldfoundry.com)
  • Freewyld Foundry: Get a Free Revenue Review from Freewyld Foundry.(https://www.freewyldfoundry.com/report)

Common Mistakes

  • The biggest revenue mistake most STR operators make isn’t their pricing tool… but the lack of a daily and weekly pricing routine.
  • STR operators stay stuck in the hectic host stage even as they grow.

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