How to Leverage Virtual Assistants to Scale Your Hosting Business—with Kim Herrlein
Summary
This article discusses how short-term rental hosts can leverage virtual assistants (VAs) to scale their business. Kim Herrlein, founder of Purveyors of Leisure, shares her experience and advises hosts on how to effectively train and manage VAs, as well as the benefits of using agencies.
Key Insights
- •Kim's team focuses on large group travel, combining the comfort of a vacation rental with the luxury of resort-style concierge services.
- •Kim recommends hiring VAs through an agency, as they help with hiring process, contracts, and educating hosts on how to best use VA’s skills.
Action Items
- ✓Create recurring questions and cheat sheets for your VAs to streamline communication.Effort: lowImpact: medium
- ✓Consider hiring virtual assistants to handle guest communication and other tasks to free up your time.Effort: mediumImpact: medium
Tools & Resources
- →Virtual Staff Finder: Kim recommends hiring VAs through an agency like Sphere Rocket or Virtual Staff Finder.
- →Sphere Rocket: Kim recommends hiring VAs through an agency like Sphere Rocket or Virtual Staff Finder.
Common Mistakes
- ⚠A common misconception about hiring Filipino VAs is that they don’t speak English well or can’t do complex tasks.
More from Hosting Operations
MakeMyTrip and Ixigo are partnering with OpenAI to integrate AI across their platforms. This collaboration aims to revolutionize the travel experience, supporting features like trip planning and booking. The integration is designed to personalize and convert inspiration into confirmed bookings, offering personalized outcomes at scale.
An Airbnb host faced an unusual guest request, uncovering a potential 'big problem' impacting their operations. Details of the odd request and the subsequent realization about its negative consequences for the host's business model are presented. Further investigation revealed a significant issue that hosts should be aware of.
This article from WDSU focuses on identifying potential scams related to spring break travel. It highlights red flags travelers should be aware of when booking accommodations, such as unrealistic prices or demands for unconventional payment methods. Knowing these potential pitfalls will help hosts and guests alike prevent fraud and ensure a safe and positive booking experience.
Curated by Learn STR by GoStudioM