Rental Property Cleaning Mistakes to Look Out For

Properly
Published: June 9, 2022
Hosting Operations

Summary

This article from Properly highlights common cleaning mistakes hosts make, such as last-minute scheduling, lack of clear instructions, and skipping inspections. Hosts should prioritize a cleaning checklist and inspections to ensure guest satisfaction and avoid negative reviews and refund claims.

Key Insights

  • Serious guest complaints can lead to refund claims at your cost.
  • The number one complaint from guests is cleanliness.

Action Items

  • Get a professional rental inspection after every turnover.
    Effort: medium
    Impact: medium
  • Use a turnover cleaning checklist to ensure consistent, high-quality service.
    Effort: low
    Impact: medium
  • Schedule turnover jobs as soon as you get a new booking to avoid forgetting.
    Effort: low
    Impact: medium

Tools & Resources

  • Properly: Properly's Property and Listing Management services include cleaning management and turnover inspection.

Common Mistakes

  • Not performing a cleaning inspection.
  • Not providing clear instructions for your cleaner.
  • Scheduling cleaning jobs last-minute.

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