Couple sought refund because of Helene, says Vrbo kept refusing - WSOC TV
Summary
This article discusses a couple's difficulties in obtaining a refund from VRBO due to a weather event named Helene. It highlights the challenges hosts and guests may face when dealing with cancellations related to unforeseen circumstances. The case underscores the importance of understanding platform policies and having appropriate insurance coverage to mitigate financial losses.
Key Insights
- •The article focuses on a dispute over a refund, implying that weather-related cancellations can be a source of conflict between hosts, guests, and the platform.
Action Items
- ✓Hosts should thoroughly review VRBO's cancellation policies to understand their obligations and the circumstances under which refunds are provided.Effort: lowImpact: medium
- ✓Consider offering travel insurance or recommending that guests purchase travel insurance to protect against unforeseen events.Effort: lowImpact: medium
Common Mistakes
- ⚠A potential mistake is not being fully informed about VRBO's policies regarding refunds for events like hurricanes and not having insurance to cover potential losses.
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