Airbnb initially denies claim after guest left almost $8,000 in stolen property and damages - WMAR 2 News Baltimore
Summary
An Airbnb guest caused nearly $8,000 in damages and theft. Initially, Airbnb denied the claim, highlighting a crucial aspect of host protection. This underscores the need for hosts to understand Airbnb's claims process and have robust protection measures. It emphasizes the importance of documentation and proper insurance.
Key Insights
- •The guest caused almost $8,000 in stolen property and damages. Airbnb initially denied the claim.
Action Items
- ✓Update House Rules to clearly outline expectations and penalties for property damage or theft.Effort: lowImpact: medium
- ✓Review your insurance policy to understand the coverage for theft and damage and make sure you have adequate protection.Effort: lowImpact: high
- ✓Hosts should review Airbnb's claims process to understand the requirements for submitting a claim, including documentation.Effort: lowImpact: medium
Common Mistakes
- ⚠Failing to thoroughly document damage and theft can result in denied claims.
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