Going Beyond with Jordan Regina
.png)
Summary
This Beyond Pricing blog post features an interview with one of their People Operations Managers, Jordan Regina, discussing her role and experience within the company. While not directly about STR hosting, it emphasizes the importance of employee engagement surveys and how feedback leads to actionable changes within the company. Hosts can learn from the example of how Beyond Pricing gathers and acts on employee feedback and apply it to their business practices.
Key Insights
- •The company uses an annual engagement survey to gather feedback from employees with a 92% completion rate, which is considered above average for their size.
- •In response to feedback, the company launched initiatives, such as a program to encourage face-to-face meetings, resulting in a 3% increase in social connection scores.
Action Items
- ✓If you are a co-host or have a team, regularly solicit feedback on internal operations to refine processes.Effort: lowImpact: medium
- ✓Consider implementing a feedback mechanism for your guests, such as surveys or review prompts, to gather insights on your listing, and use this feedback to improve guest satisfaction and operational efficiency.Effort: lowImpact: medium
Related Videos
More from Hosting Operations
Hospitable launches its Model Context Protocol (MCP) server, integrating AI tools like ChatGPT and Claude into its PMS. This allows hosts to customize workflows, analyze bookings, and automate actions within the platform. The new feature offers hosts a more adaptable approach to managing their businesses, providing opportunities for tailored solutions and operational enhancements.
AI is poised to redefine the travel industry, creating seamless experiences from inspiration to booking, with integration as the key. Companies are embedding AI into core systems to create more personalized and efficient workflows, while orchestration across various travel sectors becomes critical. Successful companies are investing heavily in monitoring and governance to navigate this shift.
ASTRO, a new network for verified vacation rental owners, has launched. Details are scarce, but the network appears aimed at building trust and potentially improving guest experiences. The launch signals a trend toward greater verification within the STR space.
Curated by Learn STR by GoStudioM