Airbnb Host Checks In ‘Polite’ Woman, Not Prepared For 5AM Call They Get - Newsweek
Summary
This Newsweek article highlights an Airbnb host's unexpected 5 AM phone call from a guest, illustrating the realities of guest communication. Hosts must prepare for varying guest needs and be available to address issues promptly, regardless of the time. This emphasizes the importance of clear communication and setting guest expectations.
Key Insights
- •Hosts can expect unexpected guest communication at odd hours. This article highlights the need for quick response times.
Action Items
- ✓Review your guest communication strategy and response times. Consider setting clear expectations about availability in your listing description.Effort: lowImpact: medium
- ✓Ensure your listing amenities address common guest needs. A well-equipped property can reduce guest issues that require host intervention.Effort: lowImpact: medium
Common Mistakes
- ⚠Failing to promptly address guest issues can lead to negative reviews and lower ratings. Inefficient communication can also make for a poor guest experience
More from Hosting Operations
MakeMyTrip and Ixigo are partnering with OpenAI to integrate AI across their platforms. This collaboration aims to revolutionize the travel experience, supporting features like trip planning and booking. The integration is designed to personalize and convert inspiration into confirmed bookings, offering personalized outcomes at scale.
An Airbnb host faced an unusual guest request, uncovering a potential 'big problem' impacting their operations. Details of the odd request and the subsequent realization about its negative consequences for the host's business model are presented. Further investigation revealed a significant issue that hosts should be aware of.
This article from WDSU focuses on identifying potential scams related to spring break travel. It highlights red flags travelers should be aware of when booking accommodations, such as unrealistic prices or demands for unconventional payment methods. Knowing these potential pitfalls will help hosts and guests alike prevent fraud and ensure a safe and positive booking experience.
Curated by Learn STR by GoStudioM