Insight
Zzzing uses AI to automate routine tasks and free up their teams for more meaningful guest interactions.
Scaling with Soul: How Zzzing Uses AI to Keep Hospitality Human with Sab Mulligan
Summary
This interview with Zzzing, a hospitality brand in Malta, reveals how they scaled rapidly from 40 to nearly 500 properties while maintaining a focus on guest experience. They leveraged technology, including AI, to automate tasks and free up their team to focus on guest interactions and personalization.
Key takeaway