Scaling with Soul: How Zzzing Uses AI to Keep Hospitality Human with Sab Mulligan
Summary
This interview with Zzzing, a hospitality brand in Malta, reveals how they scaled rapidly from 40 to nearly 500 properties while maintaining a focus on guest experience. They leveraged technology, including AI, to automate tasks and free up their team to focus on guest interactions and personalization.
Key Insights
- •Zzzing uses AI to automate routine tasks and free up their teams for more meaningful guest interactions.
- •Zzzing scaled from 40 to nearly 500 properties.
Action Items
- ✓Consider how technology, including AI, can be used to streamline operations and enhance guest experience in your own properties.Effort: mediumImpact: medium
- ✓Evaluate your current tech stack and explore potential tools or services to streamline processes and personalize guest interactions.Effort: mediumImpact: medium
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