8 Things to Include in Airbnb Checkout Instructions [+Template]
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Summary
This article provides an 8-point checklist for creating effective Airbnb checkout instructions, emphasizing the importance of clear communication and the benefits of a smooth guest departure. Hosts should review and implement these suggestions to enhance guest experience and encourage positive reviews. The article also suggests using automation tools like iGMS to streamline the process.
Key Insights
- •Repeating checkout instructions multiple times is a best practice to prevent them from going unnoticed.
- •Providing clear and thoughtful checkout instructions encourages guests to leave 5-star reviews.
Action Items
- ✓Send checkout instructions multiple times: before check-in, near the end of the stay, and in both digital and printed format.Effort: lowImpact: medium
- ✓Include a checkout time and date, cleaning and laundry instructions, instructions for switching off appliances, a final check for forgotten items, locking-up instructions, key exchange details, review reminders, and contact details in your checkout instructions.Effort: lowImpact: medium
Tools & Resources
- →iGMS: iGMS allows hosts to set up triggered automated messaging for check-in and check-out instructions.
Common Mistakes
- ⚠Asking guests to clean the entire house if you charge a high cleaning fee is considered a bad practice.
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