Booking.com Refunds Policy: Process and Ts & Cs Explained
Summary
This article from iGMS explains Booking.com's refund policies and cancellation options for hosts. It highlights the importance of choosing a cancellation policy that balances flexibility to attract bookings with financial considerations, and encourages hosts to experiment with different policies and rates to find the ideal balance.
Key Insights
- •Booking.com offers a fully flexible policy and a customized policy. The fully flexible policy allows guests to cancel their reservation free of charge up to a certain date, while the customized policy may include partial refunds or non-refundable options.
- •Hosts can reduce cancellation rates by shortening their last-minute booking window and allowing same-day bookings.
- •The partially refundable policy states that a guest will have to pay a set amount if they wish to cancel their booking, which means they’ll receive only a partial refund. The cancellation fee is 50% of the total amount or the sum of the first night’s stay.
- •The non-refundable rate offers no refund.
- •Booking.com also lets hosts set special conditions with policies such as additional supplements for services (extra beds, breakfast, pets, group bookings), and may also specify age requirements for guests.
Action Items
- ✓Consider offering a flexible refund policy to attract more bookings, but balance this with potential financial risks, especially during peak season.Effort: lowImpact: medium
- ✓Review your Booking.com cancellation report to identify trends in cancellations, such as specific room types or booking lengths, and adjust your policies accordingly.Effort: mediumImpact: medium
- ✓Make sure your cancellation policy details are accurate and correctly linked to your rate plan on Booking.com.Effort: lowImpact: medium
Tools & Resources
- →Booking.com extranet and Pulse app: The article mentions Booking.com's extranet and Pulse app for managing refunds and cancellations.(booking.com)
Common Mistakes
- ⚠Failing to update your calendar can lead to overbooking.
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