The Future of Property Management
Summary
This article discusses the merger of Vacasa and Casago, exploring the shift from a centralized to a franchise-driven property management model. Key takeaways include the importance of local ownership, the complexities of technology, and the value of monitoring churn. Steve Schwab, CEO of Casago, shares insights on integrating cultures, supporting legacy franchisees, and the advantages of the franchise model. The discussion emphasizes how these changes can improve success and reduce operational strain.
Key Insights
- •The merger of Vacasa and Casago involves transitioning thousands of homes and teammates, highlighting the operational complexities in the STR industry.
- •About 85% of the Vicasa markets are already sold out and the goal is to be completely sold out by the end of Q1.
- •Monitoring churn at both market and portfolio levels reveals operational and cultural issues early.
Action Items
- ✓Consider breaking operations into locally accountable units to avoid issues that plague centralized models.Effort: mediumImpact: medium
- ✓Monitor churn rates at the market and portfolio level to detect operational and cultural issues early.Effort: lowImpact: medium
Tools & Resources
- →AirDNA: Sign up for AirDNA.(airdna.co)
Common Mistakes
- ⚠Failing to curate the right inventory, homeowners, and guests can lead to underperformance.
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