The Next Chapter of Flexible Work Looks More Like Hospitality Than Real Estate
Summary
This article discusses a shift in the flexible workspace market, emphasizing hospitality over real estate. For STR hosts, this suggests the importance of providing exceptional guest experiences, such as personalized touches, to foster positive word-of-mouth and repeat bookings.
Key Insights
- •The article highlights that personalized service, like a staff member making new luggage tags, can significantly impact customer perception and drive referrals.
- •The focus is on building a customer experience rooted in hospitality principles rather than a traditional real estate model.
Action Items
- ✓Consider implementing small, personalized touches for your guests to enhance their experience and encourage positive reviews.Effort: lowImpact: medium
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