Hospitality Masterclass: 16 Tips to Create an Outstanding Guest Experience
Summary
This article, from 2019, features a superhost's tips for creating a great guest experience. The host emphasizes cleanliness, technology upgrades (HD/4K TVs, fast WiFi), thoughtful amenities (coffee, beverages), and proactive communication. Hosts should review these strategies to improve their guest experience.
Key Insights
- •The host provides bottles of water in the fridge, coffee service with sweeteners, creamers, and tea bags, and tea kettles.
- •The host uses LED lighting everywhere, inside and out, and festive string lights over the outdoor courtyards and decks.
Action Items
- ✓Consider upgrading your technology, like providing fast WiFi and HD/4K TVs in your properties.Effort: mediumImpact: medium
- ✓Provide additional amenities such as water bottles, coffee, tea, and ask guests about their preferred beverages.Effort: lowImpact: medium
- ✓Implement proactive communication before, during, and after guests' stay, and respond publicly to every guest review.Effort: lowImpact: medium
Tools & Resources
- →Get Paid For Your Pad: The article is from Get Paid For Your Pad.
Related News
123
This article introduces GuestView Guide, a digital concierge for vacation rentals created by the GIS Group of Sharp NEC Display Solutions of America. This tool aims to enhance the guest experience and potentially increase revenue. Consider using digital concierge services to improve your guest experience.
The Next Chapter of Flexible Work Looks More Like Hospitality Than Real Estate
This article discusses a shift in the flexible workspace market, emphasizing hospitality over real estate. For STR hosts, this suggests the importance of providing exceptional guest experiences, such as personalized touches, to foster positive word-of-mouth and repeat bookings.
Why Travel’s Biggest Brands Are Becoming Dangerously Boring
This article discusses the trend of travel brands becoming less distinctive and more generic. While not directly about STRs, it highlights the importance of creating a unique brand identity and guest experience to stand out in a competitive market.
Why Listing Quality Breaks at Scale And How to Stop It from Draining Revenue
A recent study of Airbnb listings reveals that poor listing quality significantly impacts visibility, guest trust, and ultimately, revenue, even in professionally managed portfolios. Hosts should prioritize clear and consistent listing content across photos, descriptions, and amenities to improve their ranking and booking conversion. Consider the Listing Optimizer tool for identifying content gaps.