Airbnb Guest Communication Tips for 2022
Summary
This article discusses guest communication tips for Airbnb hosts, focusing on the importance of clear, visually appealing, and easy-to-digest communication, especially in the context of contactless check-ins and new Airbnb users. Hosts should consider providing both text and video options in their communication with guests to improve their experience and build a stronger connection.
Key Insights
- •The pandemic initiated a boom in the staycation market, creating an influx of new Airbnb users and a demand for contactless check-ins.
- •The younger generation consumes information differently, so hosts should consider how this impacts their communication.
Action Items
- ✓Offer guests both text and video options for communication.Effort: mediumImpact: medium
- ✓Communicate in a way that’s comprehensive, visually appealing and easy to digest.Effort: mediumImpact: medium
Tools & Resources
- →Touch Stay: Touch Stay, a software service enabling Airbnb hosts to create digital guidebooks for their guests.
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