How to Build a Reliable Maintenance Plan Before Tenants Move In
Summary
This article from BiggerPockets outlines the importance of having a Standard Operating Procedure (SOP) for maintenance requests. It highlights the benefits of a clear system, including consistency, time savings, and improved tenant experience, and provides a step-by-step example using RentRedi's platform.
Key Insights
- •Without a clear maintenance SOP, small issues can spiral into big problems, requests can get lost, and repairs could drag on longer than they should, leading to complaints and potentially higher turnover.
- •Good recordkeeping protects you during tax season and helps you track property performance, and organized bookkeeping helps you see patterns and gives you a clear picture of your portfolio’s performance.
Action Items
- ✓Create a Standard Operating Procedure (SOP) for handling maintenance requests to streamline property management, take the guesswork out of emergencies and save time.Effort: mediumImpact: high
- ✓Build preventative tasks into your SOP to protect your investment and create a smoother, more predictable operation. For example, schedule annual or seasonal inspections and add recurring reminders.Effort: lowImpact: medium
Tools & Resources
- →RentRedi: The article uses RentRedi's maintenance tools as an example.
Watch Out For
- ⚠Without a clear maintenance SOP, small issues can spiral into big problems, and repairs could drag on longer than they should.
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