User Profile: Clements Family Vacation Rentals
Summary
This article profiles a successful STR host who built their business from one property to seven using OwnerRez. They emphasize the importance of automation features, particularly for managing guest communication, payments, and website hosting, to save time and focus on guest experience. Hosts can learn from her experience and consider automating tasks to scale their business.
Key Insights
- •The host transitioned from a property management background, leveraging those skills in their STR business.
- •The host has grown their business from one property in 2013 to seven properties.
- •The host uses automation features in OwnerRez for guest messages, payment collection, and website hosting.
Action Items
- ✓Consider automating guest communication, payment processing, and website management to free up time.Effort: mediumImpact: medium
Tools & Resources
- →OwnerRez: OwnerRez has been a lifesaver.
Watch Out For
- ⚠Managing everything manually can become overwhelming as the number of properties increases.
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