News

An Airbnb host refused to let renters stay in the reserved unit, leading to a complaint and the host's removal from the platform. Hosts should prioritize fulfilling bookings and maintaining guest communication to avoid account suspension. Ensure you are prepared to honor all reservations.

A recent article discusses a guest being fined £600 by an Airbnb host for alleged pre-existing damage. Hosts should be aware of potential disputes regarding property damage and establish clear evidence gathering processes to protect themselves from unsubstantiated claims.

This article discusses Airbnb CEO Brian Chesky's efforts to improve work-life balance by removing emails and banning meetings before 10 a.m. While not directly about STR operations, this highlights a potential leadership style shift that could impact company culture and potentially, the services used by hosts.

This 'Get Paid for Your Pad' episode discusses the importance of upselling in the current market to increase revenue for short-term rentals. The episode covers practical upselling strategies like early check-ins and late check-outs, and suggests vetting local tour operators. Hosts should implement upselling strategies to improve their revenue.

This interview with Shark Tank winner Jayla Siciliano discusses her pivot from a wine business to managing 20 luxury short-term rental properties. She emphasizes the importance of focus, team building, and avoiding burnout, offering valuable lessons for STR hosts on growth and operational strategies.

This podcast episode focuses on revenue management and guest experience in short-term rentals, with a case study of the FreeWild brand. The episode emphasizes the importance of brand identity, customer service, and using revenue management to optimize profitability. Hosts should consider how to make a connection with their brand and enhance the guest experience.

This podcast episode discusses safety and risk mitigation in short-term rentals, highlighting the importance of guest screening and proactive property management. Hosts should be aware of potential risks like destructive guests and implement measures like thorough guest vetting and security protocols to protect their properties. The episode references a book on STR safety, providing practical advice for hosts.

An Airbnb host is alleged to have sent a video of a guest with another woman to the guest's wife after a complaint. Hosts should be aware of the potential legal and reputational risks associated with privacy violations and retaliatory actions. Review your security practices to ensure guest privacy.

This podcast episode details how an STR host rebuilt his business after a difficult partnership breakup and financial struggles. The host focused on streamlining operations, cutting unnecessary expenses, and restructuring his team, including renegotiating salaries and implementing a bonus structure. Hosts can learn from these experiences to evaluate their own business operations and team management.

This podcast episode features two brothers who pivoted from retail to short-term rentals and launched a property management company, Five Star STR. The discussion covers the challenges of regulations in Las Vegas, the importance of focusing on guest experience, and utilizing tools like virtual assistants and revenue management strategies to stay competitive.

This podcast episode discusses common mistakes in the short-term rental industry, as highlighted in the book "The Vacation Rental Secrets." Hosts can learn from these mistakes regarding team building, inventory acquisition, and owner management to avoid common pitfalls and potentially save money and time.

This podcast episode focuses on the challenges of hiring in the short-term rental industry. The guest, Steve Trover, shares insights on when to hire, emphasizing that hosts should focus on freeing up their time to focus on business growth. He also suggests creating an organizational chart to identify tasks that can be outsourced.