10 tips for messaging like a superhost (my setup)

Summary

Lydia Patel, a Superhost and Guest Favorite listing owner, shares ten tips for messaging guests, focusing on setting a consistent host voice to build trust, responding quickly, personalizing messages, setting clear expectations, anticipating guest questions, handling complaints and rule-breaking with grace, and using positive phrasing. She highlights the importance of automation with tools like Lodgify and provides a link to her operations dashboard, which includes her guest messaging templates.