Airbnb Called Me About Kicking Out Guests. The 36 Hour Trust And Safety Playbook Explained

25.4K viewsover 5 years ago19m 25sScore: 85

Sean Rakidzich

Hosting Operations
intermediate
Problem Guests
Checkout
House Rules
Airbnb
Experienced Hosts

Summary

Sean Rakidzich shares key insights from a conversation with Airbnb's Trust and Safety team, detailing the process for handling guests who overstay and how hosts can best work with Airbnb in these situations. He also gives tips on preventing future occurrences and outlines hosts' responsibilities when handling guests who won't leave.