The secret to remote management of your Airbnb

Summary

Michael Chang shares his strategy for managing 26 short-term rental properties remotely from New York. He emphasizes the importance of having good systems, processes, and a great on-the-ground team, including cleaners and local contractors. He also suggests building a thorough cleaning manual and checklist and reviewing guest feedback regularly to address minor issues before they become major problems, all contributing to a five-star guest experience.