A HAIR! My First Cleaning Complaint and How To Avoid a Guest Refund on Airbnb

Summary

In this video, the host discusses how he handled his first cleaning complaint on Airbnb from a guest who provided photos of hair in the bathroom and cobwebs. He covers his strategy for responding to guests and Airbnb support, and emphasizes the importance of taking complaints seriously. The guest ultimately decided to continue with the reservation and host could not remove the guest. Host shares new book, profitable properties.