How can I automate guest communication in my short-term rental?

Automate guest communication by utilizing a property management system's built-in messaging tools. These systems allow you to set up automated messages triggered by specific events like booking inquiries, payment confirmations, pre-arrival reminders, and post-stay reviews. This ensures guests receive timely and relevant information throughout their journey, enhancing their experience and reducing your workload.

What types of messages can be automated for guests?

A wide range of guest communications can be automated, from initial inquiries to post-stay follow-ups. Common automated messages include sending quotes, booking confirmations, payment receipts, payment reminders for upcoming stays, security deposit notifications, and requests for reviews. This automation helps maintain consistent communication and provides guests with essential information precisely when they need it.

System Messages

Name: System Messages
Uploaded: 2026-03-20T21:33:45+00:00
Duration: 4 min 27 s
Channel: OwnerRez
Description: This video explains how to leverage OwnerRez's system messages to automate guest communication throughout the booking process. Hosts will learn how to customize and trigger automated messages for inquiries, confirmations, payments, reminders, and reviews, ensuring guests receive timely and relevant information.

OwnerRezMar 20, 20264m 27s35 viewsScore 75

Hosting Operations

intermediate

automated messaging

guest communication

OwnerRez

booking process

system messages

Summary

AI-generated

This video explains how to leverage OwnerRez's system messages to automate guest communication throughout the booking process. Hosts will learn how to customize and trigger automated messages for inquiries, confirmations, payments, reminders, and reviews, ensuring guests receive timely and relevant information.

Key insights

Automated system messages can be triggered by various events including bookings, payment reminders, signed rental agreements, and cancellations, ensuring guests receive timely information.

Tools & resources

OwnerRez Messaging Resourcescourse
For more information on messaging and automation, visit OwnerRez's dedicated resource page.

Frequently Asked Questions

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial

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System Messages

Summary

Key insights

Tools & resources

Frequently Asked Questions

1How can I automate guest communication in my short-term rental?

2What types of messages can be automated for guests?