Personalization is Key

160 viewsPublished: September 26, 20230m 57sScore: 95
Hosting Operations
beginner
Guest Communication
Repeat Guests
Problem Guests
New Hosts

Summary

Personalization is a powerful tool for STR hosts to build rapport and 'earn the right to fail' when issues arise. Bill Faeth shares simple tactics like progressive email signatures and selfie videos to move beyond a faceless brand and create lasting connections that lead to repeat bookings.

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