Airbnb Co-Hosting | Turnover Team Schedule
Summary
AI-generatedThis video explains how to structure a co-hosting team for short-term rental turnovers, detailing the roles of Guest Service Agents (GSAs), property inspectors, and cleaning teams. It covers daily scheduling, communication strategies using tools like Voxer, and best practices for managing guest arrivals and departures to ensure smooth operations.
Key insights
A daytime GSA starts at 9:00 a.m., taking over from the night shift GSA, and is responsible for building the day's schedule for cleaners and inspectors based on guest departures and arrivals.
Mistakes to avoid
Subjecting a single person (like an initial solo host) to constant notifications from OTAs, emails, and team communication can lead to burnout and drive them 'nuts'.
Tools & resources
Voxertool
Voxer is recommended as a communication app for the turnover team because it functions like a walkie-talkie, allowing for easy voice communication for team members who are often on the go.
Frequently Asked Questions
Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial