#airbnbbusiness
Summary
AI-generatedIn this video, Michael Chang advises STR hosts to avoid 'nickel and diming' their guests over minor issues as it can create tension and lead to negative reviews. He suggests that costs under $50 should be considered a part of doing business and absorbed. He also recommends exploring guest damage protection options that guests can purchase to avoid having to have uncomfortable conversations about minor damage costs after a guest's stay.
Key insights
Focusing too heavily on cash flow by charging guests for every little thing can create unnecessary tension.
Mistakes to avoid
Don't nickel and dime guests for every small issue, as it can lead to dissatisfied guests and negative reviews.
Tools & resources
Guest damage protectionservice
Offers guest damage protection options that guests can purchase.
Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial