#airbnbbusiness
Summary
In this video, Michael Chang advises STR hosts to avoid 'nickel and diming' their guests over minor issues as it can create tension and lead to negative reviews. He suggests that costs under $50 should be considered a part of doing business and absorbed. He also recommends exploring guest damage protection options that guests can purchase to avoid having to have uncomfortable conversations about minor damage costs after a guest's stay.
More from Hosting Operations
Airbnb is launching an AI-driven initiative for improved search and support features. This update signals a significant shift towards more intuitive guest experiences. Hosts should anticipate improved search results and more efficient support channels. The impact will be better guest satisfaction and, potentially, increased bookings.
Airbnb is expanding its services beyond accommodations by testing airport pickups and grocery delivery in select cities in EMEA, APAC, and LATAM. This move aligns with CEO Brian Chesky's vision to improve the travel experience from the start. These new services could significantly improve the guest experience and potentially increase host revenues through referrals.
Airlines canceled over 10,000 flights due to a blizzard in the Northeast, with significant disruptions expected throughout the week. Nearly half of flights out of major airports like LaGuardia, JFK, and Boston were canceled, impacting travel plans. Hosts should anticipate potential guest cancellations and adjust their strategies accordingly.
Curated by Learn STR by GoStudioM