Biggest Airbnb Host Fail and How You Can Avoid It | Tim Hubbard
Summary
The video emphasizes the importance of having a backup plan when things go wrong to avoid a bad guest experience. Having a backup way to get into a property is essential, such as providing a lockbox or having someone on call in case there's a problem with the digital lock. It also reminds hosts to avoid saying 'you should have' in communications to avoid further frustrating guests.
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