Hospitable Town Hall, June 14th, 2023
Summary
AI-generatedThis town hall covers crucial updates for short-term rental hosts, including improvements to support response times, new features for direct booking sites like promo codes and instant booking, and insights into smart lock integrations. Learn how to leverage these updates to streamline operations and enhance guest experience.
Key insights
The Schlage smart lock integration is migrating to a new partner leveraging Schlage's official API, promising increased reliability. The migration is currently support-led but will transition to a self-led process soon.
Mistakes to avoid
Comparing pre-tax prices on OTAs like Airbnb with post-tax prices on Direct booking sites can mislead guests into thinking Direct is not significantly cheaper. Ensure consistent tax presentation for accurate comparisons.
Tools & resources
Smarty Chatbottool
Hospitable's new chatbot, Smarty, is available to answer common questions based on support articles, providing quick resolutions for non-technical queries.
Frequently Asked Questions
Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial