Hospitable Town Hall, June 28, 2023
Summary
AI-generatedThis town hall covers crucial updates for short-term rental hosts, including improvements to direct booking features like chargeback protection and damage claims, advancements in smart lock integrations with Schlage, and new features like promo codes and Google Vacation Rentals integration. Hosts will also learn about ongoing efforts to enhance customer support response times and team growth.
Key insights
The new Schlage smart lock integration utilizes an official API, offering improved reliability. The migration process is becoming self-service, with a new property access panel providing transparency on code status and visibility timing.
Mistakes to avoid
Approving a booking to stay before the payment and verification process is fully completed can lead to guests staying for free if the payment fails or is cancelled, as seen with a same-day booking issue.
Tools & resources
Rate Genietool
Hospitable has launched an integration with Rate Genie for dynamic pricing management.
Frequently Asked Questions
Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial