Maximize Your STR Guest Experience with Tyann Marcink-Hammond of Touch Stay
Summary
AI-generatedLearn how to enhance the short-term rental guest experience through digital guidebooks and strategic communication. Discover best practices for timing messages, personalizing content, and leveraging tools like Touch Stay to increase bookings, revenue, and guest satisfaction.
Key insights
A single laminated page on the fridge with emergency contacts, the property address, a QR code to the digital guidebook, and checkout instructions can cover essential guest needs.
Mistakes to avoid
Failing to explicitly tell guests why they need to open and use the digital guidebook can lead to them not accessing crucial information, causing confusion or missed opportunities.
Tools & resources
Touch Stayplatform
Touch Stay is a digital guidebook platform that allows hosts to centralize property information, send automated messages, and enhance guest communication.
Frequently Asked Questions
Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial