Maximize Your STR Guest Experience with Tyann Marcink-Hammond of Touch Stay
Summary
Tyann Marcink-Hammond from Touch Stay discusses how digital guidebooks enhance the guest experience in short-term rentals, saving hosts time by proactively answering guest questions and offering upselling opportunities. She also highlights the importance of personalizing communication and strategically timing messages for different guest types and property locations.
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Curated by Learn STR by GoStudioM