I caught an Airbnb guest squatting at my property.

RobuiltJun 29, 202611m 20s766 viewsScore 95
Hosting Operations
intermediate
Airbnb
Problem Guests
Guest Communication
Turnover
Team Management
M

Summary

AI-generated

This video details a real-life scenario where an Airbnb guest canceled their reservation but remained on the property. Host Rob Abasolo (Robuilt) explains how he caught the trespasser via Ring camera, the limitations of Airbnb support, and the critical need for a 'boots-on-the-ground' team and a strict SOP for handled cancellations.

Key insights

  • Even guests with 20+ five-star reviews can be 'squatters' or trespassers; high platform ratings are not a 100% guarantee of good behavior.

Mistakes to avoid

  • Assuming a guest has left just because they canceled their booking and went silent on the app.

Tools & resources

  • Ring Doorbell Cameratool

    Used for monitoring property entry and exit, though manual timeline checks are recommended during disputes.

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial