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132 viewsPublished: January 22, 20250m 7sScore: 80
Hosting Operations
intermediate
Guest Reviews
Checkout
Cleaning Systems
Turnover
Guest Communication

Summary

This video outlines a 5-step SOP to implement immediately after a guest checks out to achieve consistent 5-star reviews. This includes a thorough inspection, a timely follow-up message, a professional cleaning reset, proactive guest reviews, and preparing a personal touch for the next guest.

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