Town Hall Meeting, April 21st, 2022

HospitableApr 21, 20221h 1m71 viewsScore 85
Hosting Operations
intermediate
direct booking
payment processing
iOS app
customer support
product updates
M

Summary

AI-generated

This Hospitable Town Hall covers crucial updates for short-term rental hosts, including the ongoing Apple App Store issue, business growth signals like returning hosts, and product development progress on direct booking websites and payment processing.

Key insights

  • Hospitable's Net Promoter Score (NPS) has been 74 in the last seven days, which is considered world-class (above 70).

Mistakes to avoid

  • Using misaligned availability windows and minimum night stay settings between channels like Airbnb and Booking.com can lead to unexpected booking conflicts and 'trapped nights' if not configured correctly.

Tools & resources

  • Hospitable Host Facebook Groupplatform

    Hospitable offers a Facebook group called 'Hospitable Host' for users to connect with other hosts, share feedback, and receive support.

Frequently Asked Questions

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial