What is Booking.com's new damage program?
Summary
AI-generatedThis video explains Booking.com's new damage program and its limitations for short-term rental hosts. It highlights what hosts can and cannot claim for damages, emphasizing the importance of evidence and recommending the use of damage deposits for better protection.
Key insights
Booking.com's damage policy does not allow the submission of crucial evidence like security video footage or screenshots of guest conversations.
Mistakes to avoid
Relying solely on Booking.com's damage program without understanding its limitations can leave hosts unprotected against various types of damage and rule violations.
Tools & resources
Airbnb House Rules Templatetemplate
Free Airbnb House Rules Template can assist hosts in setting clear expectations for guests.
Frequently Asked Questions
Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial