Why I’ll never refund an Airbnb guest that wants to cancel their stay last second…
Summary
AI-generatedThis video explains why hosts should not offer last-second refunds to guests who cancel due to personal reasons, emphasizing the importance of a strict cancellation policy. It also highlights the option of offering partial refunds if the dates can be rebooked, balancing firmness with hospitality.
Key insights
Most guests overlook the option to purchase trip insurance at checkout, which could protect them from unexpected cancellations due to illness or other covered events.
Mistakes to avoid
Guests may expect hosts to absorb the loss from last-second cancellations if they chose not to purchase trip insurance, which is unfair to the host.
Tools & resources
Rob's Workshopcourse
The video mentions a workshop on April 23rd.
Frequently Asked Questions
Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial