Jesse DePinto- From Crisis to Friendship: A special Guest Experience in Short-Term Rental Management

Summary

Jesse DePinto, CEO of Frontdesk, discusses the importance of how hosts respond to negative guest experiences and how they turned one negative experience into an enduring friendship with an influencer. Frontdesk started with lease arbitrage and transitioned to revenue share models for managing over 1200 units, leveraging technology to optimize yield and distribution.