Our Refund Formula for Airbnb or Direct Bookings

Summary

This video outlines a process for handling refund requests from Airbnb, VRBO, or Direct Booking guests. Key steps include acknowledging guest frustration, checking for travel insurance, reiterating the cancellation policy, and making business decisions based on guest responses. Partial refunds like covering cleaning fees or a percentage of the nightly rate are presented as alternatives to all-or-nothing scenarios.