Stop sounding like a robot on airbnb messages

Summary

This video emphasizes the importance of adding a personal touch to guest communication in short-term rentals to make interactions more human and less robotic. The presenter suggests using the guest's name in messages and referencing the reason for their inquiry, which creates a positive perception of the host. She also talks about how this tactic can help guests feel comfortable reaching out with questions or even minor complaints, which can allow the host the opportunity to make things better.