They booked one night and tried to take over the unit.

7.0K views8 months ago0m 25sScore: 75

Michael Chang

Hosting Operations
intermediate
Problem Guests
Guest Communication
Team Management

Summary

The host shares a story of guests who booked a one-night stay, then attempted to stay longer by sending a fake receipt. The host refused their request, offered a free night, and ultimately had to threaten calling the authorities to get them to leave. The host emphasizes the importance of having systems in place to deal with inevitable issues when scaling an STR business.