STR News.

Host & Guest launched Fix+, a platform to reduce after-hours guest calls by guiding guests through troubleshooting steps for issues like heating and appliances. This service leverages AI for property-specific guidance and is designed to alleviate host burnout, ensuring only critical issues reach them. The platform integrates with Airbnb, Booking.com, and Vrbo.

This article from Checkbook warns hosts that VRBO and Booking.com may not refund guests for fake rentals. Guests may be left with no place to stay and financial loss. It is crucial for hosts to be aware of this potential vulnerability when utilizing these platforms.

Booking.com suffered a data breach exposing guest booking details including names, emails, addresses, and phone numbers. While financial information remained secure, the breach poses a phishing risk for guests. The company reset reservation PIN numbers but the number of impacted accounts is not yet disclosed.

Booking.com alerted users to a data breach exposing personal information like names, emails, addresses, and phone numbers. Hackers gained access to reservation details, with Booking.com taking immediate action. This incident underscores the importance of data security for hosts and their guests, potentially impacting trust and necessitating proactive security measures.

RENTAL12's properties have received Booking.com's Traveller Review Awards for 2026, a significant achievement reflecting high guest satisfaction. The company also celebrates its fourth year as an Airbnb Superhost. These awards highlight the importance of consistent guest experience and platform performance in the competitive STR market.

Hostfully's unified inbox centralizes guest communication from multiple platforms like Airbnb, Vrbo, and Booking.com, streamlining operations and saving property managers time. Property managers using unified inboxes, templates, and triggers have reported significant efficiency gains, including increased revenue and substantial time savings, leading to greater business growth.

This article from iGMS explains Booking.com's refund policies and cancellation options for hosts. It highlights the importance of choosing a cancellation policy that balances flexibility to attract bookings with financial considerations, and encourages hosts to experiment with different policies and rates to find the ideal balance.

Booking.com has partnered with Futurestay to launch online check-in functionality for rentals. This could streamline the guest experience. Hosts should consider how this impacts their operational workflows.

Booking.com has partnered with Properly in a pilot program to standardize cleaning practices for short-term rentals. This initiative aims to ensure consistent cleaning standards and address guest safety concerns, especially during the pandemic. Hosts listed on Booking.com may be required to use Properly's services and checklists to meet the platform's cleaning requirements or risk listing removal.

Booking.com has released new filters and tools specifically for its short-term rental partners. This update likely includes improvements to listing management and guest experience features, which can potentially improve your bookings and streamline your operations.