What Airbnb's Newest Hire Tells Us About What's Happening At Airbnb HQ

Summary

Sean Rakidzich discusses Airbnb's hiring of Tara Bunch, former VP of AppleCare, to head global operations overseeing customer service, trust and safety, and payments. He suggests this hire signifies a shift towards improving host protections and resolving issues with bad guests and host guarantee claims, as Airbnb seeks to address profitability concerns and enhance its insurance capabilities.