10 Things You Can Do TODAY As an Airbnb Host

Sean RakidzichJan 8, 201914m 50s86.7K viewsScore 75
Hosting Operations
intermediate
customer service
leadership
superhost
cleaning costs
listing optimization
M

Summary

AI-generated

This video offers ten free and easy strategies for Airbnb hosts to improve their business in 2019. Key takeaways include enhancing customer service with a Disney-like approach, improving leadership skills, optimizing listings for Superhost status, and managing operational costs more effectively.

Key insights

  • Emulating Disney's customer service approach involves highlighting positives, aiming for 'magic' when possible, and framing responses to guest requests (like early check-in) in a positive, accommodating manner, even if full accommodation isn't immediately possible.

Mistakes to avoid

  • High cleaning fees can prevent hosts from dropping nightly rates during low demand periods, leading to zero bookings for those nights because costs exceed potential revenue.

Tools & resources

  • Enchantmentbook

    Guy Kawasaki's book 'Enchantment' offers insights into leadership and creating a positive culture that can benefit your team and guest interactions.

Frequently Asked Questions

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial