Can You Automate Your AirBnb With Virtual Assistants? Like Really?

Sean RakidzichJul 7, 20194m 58s4.9K viewsScore 75
Hosting Operations
intermediate
virtual assistants
staffing
scaling
operations management
guest communication
M

Summary

AI-generated

This video explains why hiring local managers and staff is crucial for scaling an Airbnb business before considering virtual assistants. It details the roles of housekeepers, local managers, and reservation coordinators, and when a virtual assistant might be appropriate for after-hours support.

Key insights

  • A reservations coordinator can proactively contact arriving guests to ensure they've read check-in guides and house rules, thereby reducing issues during check-in and freeing up the local manager.

Mistakes to avoid

  • Hiring cheap virtual assistants for critical after-hours support can be a costly mistake, as they may not be equipped to handle emergencies, potentially leading to lost reservations or property damage.

Tools & resources

  • Fiverr, Upworkplatform

    Platforms like Fiverr and Upwork are mentioned as places where hosts might look for virtual assistants, though the video cautions against using them for critical roles without careful vetting.

Frequently Asked Questions

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial