Scaling a Remote CoHosting business while maintaining a 5 Star Guest Experience (Ep390)

Summary

Sean McGregor, CEO of Stay Work and Play Co-Hosting (SWAP Lofts), shares his experience scaling a remote co-hosting business while maintaining a five-star guest experience, using tools like Thumbtack to build his team and leveraging 3D tours to train remote cleaners. He emphasizes the importance of quick, personal communication and addressing guest concerns promptly to ensure high guest satisfaction, aiming to foster a long-term "friend factory" atmosphere.